Extended Title: DTPC invites interested and qualifying service providers that meet the requirements of this bid to submit proposals for the provision of the service desk management system and related service offerings.
Dube TradePort Corporation (DTPC) is a provincial public entity (section 3C in terms of the Public Finance Management Act). Refer to www.dubetradeport.co.za for more information on Dube TradePort Corporation.
DTPC invites interested and qualifying service providers that meet the requirements of this bid to submit proposals for the provision of the service desk management system and related service offerings. This will include assisting DTPC in replacing the SysAid system and integrating with other DTPC systems. The solution should align with ITIL framework processes, and ensure improvement of the ICT services.The solution should enable the organisation to: Provide improved services to customers; Provide the business service;
Provide ICT service efficiency; Provide visibility of SLAs and OLAs; and Produce detailed reporting.
It is a condition of this bid that a minimum of 40% of the contract value must be allocated to an EME/ QSE companies which are owned by African Black woman.
Meeting/Briefing Session:DTPC 29 Degrees South, 7 Umsinsi Junction, La Mercy, KZN 01 November 2017, 11:00. A COMPULSORY briefing session and site meeting for service providers, who have paid for and collected the Bid Documents during the collection period as specified above, will be held at DTPC, 7 Umsinsi Junction, 4th Floor, 290 South, La Mercy KwaZulu Natal on, 01th NOVEMBER 2017 at 11:00. Enquiries should be directed via email: firstname.lastname@example.org.
Bids obtainable from: Bid documents will only be available from, 23th October 2017 to 31th October 2017 during the weekdays (Mon – Fri) between 08h30 and 16h00, at the Dube TradePort Corporation offices at 7 Umsinsi Junction, 4th floor, 29˚ South, La Mercy, KwaZulu-Natal. A non-refundable document fee of R 500.00 (Five hundred Rands only) must be paid via EFT prior to collection of the Bid Documents. No cash will be accepted and proof of payment must be produced on collection of the Bid Documents. Please allow 2 days for funds to reflect in the account. DTPC will only release documents once the payment has been cleared in its bank account. Payments must contain the reference, “RFP/17/CEO/07” and must clearly identify the Bidder, e.g. “ABC Consortium”., Payment Details: Bank: ABSA; A/C No: 405 687 3817; Branch Code: 632 005; A/C
Name: Dube TradePort Corporation; Account type: Current, Notes: Electronic versions of these documents will only be available on confirmation and/or proof of payment.
Post or Deliver Bids to: DTPC 29 Degrees South, 7 Umsinsi Junction, La Mercy, KZN. Proposals must be submitted at the DTPC offices on or before 11h00, South African time on 17th November 2017. Documents should be clearly marked “PROVISION OF SERVICE DESK MANAGEMENT SYSTEM”
For technical information please contact: Vanishree Naidoo. Tel: 0328140096. Fax: 0328140102 Email: email@example.com. Hours: 08:00 - 16:30.
For completion of bid documents please contact: Vanishree Naidoo, Tel: 0328140096, Fax: 0328140102, Email: firstname.lastname@example.org, Hours: 08:00 - 16:30.
All proposals will be evaluated in various stages – compliance and functionality will be assessed and thereafter all responsive proposals will be evaluated in accordance with the PPPFA regulations, 2017 using the 80/20 preference points system.
Required at: KwaZulu-Natal: Dube TradePort Corporation: I Connect
Tender number: DTP/ RFP/ 17/ CEO/ 07/ 2017
Closing date and time: 2017-11-17 at 11:00